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Cargo

1

Mitigate loss/damage & collect information

  • At the occurance of the loss/incident, take necessary steps to minimise further loss or damage to the goods.
  • You may assist and cooperate with our appointed surveyors during the course of their survey.
  • Please check the natural of loss or damage to these classification:
    1. Non Delivery
    2. Loss / damage (other than non delivery exceed US$ 5,000). This identification should conduct independent surveyor.
    3. Loss / damage (other than non delivery not exceed US$ 5,000)
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2

Notify us & submit document

  • Notify us by phone at (021) 252 3110 or via email during business hours (Monday to Friday, 08:15 AM – 5:00 PM WIB) to the Marine & Miscellaneous Claims Department.
  • Immediately notify carriers and/or other liable parties for the loss and/or damage and invite them for a joint survey, if necessary.
  • Request the carrier to issue the damage or shortage cargo report.
  • Submit supporting documents requested by us.
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You can help us to expedite your claim by providing the required documents promptly.

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For any enquiries, please contact us at:

021 - 2523110 (Hunting)
021 - 2522771

(Mon-Fri, 08:15-17:00 Western Indonesia Time)

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