WhatsApp is Now Available as One of MSIG Indonesia’s Call Center Channels

Dear Valued Customers,

As part of our ongoing commitment to enhancing customer accessibility and service experience, we are pleased to announce that WhatsApp is now available as one of MSIG Indonesia’s official Call Center channels.

This additional channel complements our existing touchpoints and allows customers to connect with us more easily through chat-based communication, anytime, anywhere.

New Call Center Touchpoint (Chat-Based): WhatsApp

📞+62 811 1974 5674
🕒Available 24/7 via chat

You may now reach our customer service team via WhatsApp to access the following services:

1. Claim Enquiries: Check claim procedures and request updates on your claim status.
2. Product Enquiries: Access general information about our insurance products, currently available for Motor, Travel, Marine Cargo, Fire, and Earthquake Insurance.
3. Complaint Handling: Submit complaints and receive timely responses with clear and transparent communication.

Existing Call Center Channels Remain Available:

☎️ Call: 1500 674 (MSI)
🌐 Enquiry Form on Website: Click here
📧 Company Email

With the addition of WhatsApp, MSIG Indonesia now offers broader, more flexible, and convenient customer support options through multiple channels.

Should you have any questions or require further assistance, please do not hesitate to reach out to us.

We thank you for your continued trust in our services.
 

Sincerely yours,

Shikato Takeuchi
President Director